FAQ
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Q: How can I place an order?
A: You can place your order directly through our website. Simply add your selected items to the cart and proceed to checkout.
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Q: What payment methods do you accept?
A: We accept all major credit cards and bank transfers. PayPal is currently not available.
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Q: Can I modify or cancel my order after placing it?
A: Since our pieces are carefully curated and handcrafted, modifications or cancellations must be requested within 24 hours of placing the order.
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Q: Do you offer international shipping?
A: Currently, we only ship within the United States.
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Q: How long will it take to receive my order?
A: Orders typically ship within 2–5 business days. Delivery times vary depending on location and shipping method selected at checkout.
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Q: Can I pick up my order from the studio or warehouse?
A: Yes! We offer free studio - warehouse pickup during business hours. Please contact us to schedule a pickup time.
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Q: Do you accept returns?
A: As all our pieces are handcrafted, we do not accept returns.
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Q: What if my item arrives damaged?
A: If your item arrives damaged, please contact us within 7 days with photos of the damage, and we will arrange an exchange.
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Q: Can I exchange an item for a different one?
A: Exchanges are subject to stock availability. If the same item is not available, we may offer an alternative solution.
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Q: Are all items handcrafted?
A: Yes, each piece is carefully handcrafted, making every item unique with slight variations in color and texture.
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Q: How do I care for my accessories?
A: We recommend using a soft, dry cloth to clean your accessories. Avoid exposure to water or harsh chemicals to maintain their original finish.
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Q: Do you offer trade discounts for designers?
A: Yes! We have a special Trade Program for interior designers. It will be sufficient to send an informative e-mail containing your company information to info@tonndesign.com.
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Q: Can I request a custom design?
A: Custom orders may be available depending on the item. Please contact us with your request, and we’ll be happy to discuss the possibilities.
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Q: How can I get in touch with customer service?
A: You can reach us via email at [your email] or through our Contact Us page. We aim to respond within 24 hours.